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M&P O'SULLIVAN
VAT is applicable to certain products at our store. Please note, all prices are listed excluding VAT. The rate including VAT will be applied at the time of checkout. One of three VAT rates are applicable to all products:
For more information about what VAT rates apply to certain products, click here.
If your organisation is VAT exempt, the above does not apply pending a valid VAT exemption number. Please contact us If you believe your account should be Vat exempt.
You can query the status of your delivery by contacting orders@mpos.ie or (021) 454 6322.
Please contact orders@mpos.ie or (021) 454 6322 so that we can investigate the issue.
On Delivery
It is essential that you check your delivery is complete when signing to confirm receipt of your order. M&P O'Sullivan cannot honour shortage claims if you have signed to confirm your order was complete at the time of delivery.
Our driver will be happy to help you check that your order is complete and that all the items are in the condition you expect. If any items are missing or unacceptable our driver will record the details and uplift the items.
We will use this information to ensure you are credited for any items you did not receive or accept.
After Delivery
Once a delivery has been completed we can only accept returns under the following circumstances. To ensure food safety guidelines and to maintain our high standards of customer service we can only permit returns within the time limits below:
If you need to return goods please contact our Telesales team at orders@mpos.ie or 021-45463222. They will help you arrange the collection of the items.
If you identify a product quality problem after a delivery has been completed, please contact our team as soon as possible.
After the time of delivery, returns can only be accepted if the items are in a sellable condition.
Due Date:
This indicates that the product will be delivered into us will be available to pick for your order from the date specified. If your order is due for delivery before the specified date then you will likely not receive the item.
In Stock:
When a product is marked as "In Stock," it means that the item is currently available in our inventory and is available for picking for your order.
10-14 Days Delivery:
This delivery availability suggests that the product is not currently in stock but will be sourced upon receiving an order. The estimated delivery time of 10-14 days indicates the anticipated duration it will take to process the order, including sourcing, packing, and shipping, before reaching you.
No Stock:
When a product is marked as "No Stock," it means that the item is currently unavailable in our inventory due to supplier shortages. We recommend you do not place orders for these products, instead order a substitute product of your choice and revisit the online store regularly for updates.
If you are struggling with placing an order online, or have any questions relating to ordering online, please contact our team at orders@mpos.ie or (021) 454 6322.
You can register your interest in becoming a customer online in minutes. After you have filled in your details on this form, an account manager will be in contact to help you set up your account.
Please click here to view this policy.
Ireland now runs a Deposit Return Scheme; when you buy a drink in a plastic bottle, aluminium or steel can that feature the Re-turn logo, you pay a small deposit in addition to the price of the drink. When you return your empty, undamaged container to any retail outlet, you get your deposit back in full. The amount you see here is the DRS value which is applicable to your selected products.
More information can be found at https://re-turn.ie/.
